We stand behind our products. We promise worry free warranty support for the length of the manufacturer's written warranty, plus whatever additional phone support you need after the warranty period. If you experience a problem with any product bought from us, simply call 860-678-0011 to talk with one of our polite, patient and Factory Authorized repair technicians. Avon Vacuums team of vacuum experts will trouble shoot and identify the problem with you over the phone. We will then send you the items covered under warranty free of charge. If a repair is required, we promise to send UPS to your home to pick-up the item, repair it under warranty, and ship it back to you...all at no charge. All you have to do is box it up. We take care of the rest.  

*Please note that per all manufacturer's warranty policies, water and drywall damaged units and units with blockages caused by over sized objects are not covered under warranty.